FAQ's

Most doors use Euro cylinders in different lengths. To find your correct size, simply measure from the centre screw to each end of your current cylinder (inside and outside). If you’re unsure, send us a photo of your door lock and we’ll confirm the exact size for you. Here is a video to help you.

Yes — our Ultion® cylinders and LockLock® handles fit the majority of uPVC, composite and aluminium doors in the UK. If your door is unusual or older, WhatsApp us a picture and we will check compatibility before you order.

Absolutely. Ultion® locks are 3-Star, Sold Secure Diamond approved and designed to resist snapping, drilling, picking and bumping. They are one of the highest-rated home-security cylinders on the market. Read more here.

No. Most customers install their new lock or handle in 10–15 minutes using just a screwdriver. We also provide fitting instructions, and our team can guide you if needed.

We dispatch orders quickly, usually same day or next working day. Delivery across the UK normally takes 1–3 working days depending on your location and courier service.

Yes — once your order is dispatched, you’ll receive an email with full tracking information so you can follow your parcel all the way to your door.

Don’t worry. If your cylinder or handle doesn’t fit, contact us and we’ll arrange an exchange. The product must be unused and in original packaging.

Yes — Ultion® cylinders include 3 keys, and you can add extra keys when ordering. All keys come with secure key-registration instructions for added protection.

Yes. If you want several locks to open with the same key (e.g., front + back door), request “Keyed Alike” when selecting your product or contact us for support.

Ultion® and LockLock® products come with outstanding manufacturer warranties. Ultion® offers a £5,000 Security Guarantee when registered online.

At the moment, we primarily deliver across the UK. For international delivery requests, please contact us — we may be able to arrange a solution.

Our team is here to help. Whether you need sizing advice or product recommendations, you can message us anytime. We’ll guide you step-by-step so you order the right item the first time.

We pride ourselves on getting you the best locks for the best price. Tell us what you need and we can supply a custom price for you.

Ultion locks are highly regarded for exceptional security, particularly against common break-in methods like lock snapping, with many users feeling significantly safer, backed by a break-in guarantee and strong anti-snap features like ALPS technology. Read more here.

The Ultion Lock £5000 security guarantee applies if a burglary takes place within 5 years from the date of installation and entry was achieved by snapping an Ultion lock.

You may see cheap Ultion ‘compatible’ keys for sale online, but don’t be fooled — they are not up to the rigorous security or testing standards we put our keys through, and they will invalidate your Ultion guarantees (including the £5,000 home guarantee). Buying direct from our online store to ensure your Ultion key is genuine.